The Baker-Polito Administration announced the launch of a new Nursing Home Family Resource Line, a dedicated telephone line that will connect family members of nursing home and rest home residents with the information and resources they need. This resource was created so that family and community members have one central contact that they can reach out to if they have questions or concerns about the care their loved one is receiving during the COVID-19 outbreak. The line is staffed from 9 AM – 5 PM, seven days a week. Staff will coordinate across state agencies to help callers find answers to their questions.

Families and community members can call the line at (617) 660-5399.