Transportation Options

Currently, there are multiple transportation options available. You must medically qualify for some of these options.

Elder or Medically-Qualified Transportation

Do you need a ride?

  • To a medical appointment? Transportation requests for medical appointments. GLSS Medical runs Monday though Friday. Request lines are open from 8:00 a.m. to 4 p.m. GLSS requires a two business day notice. Passengers can travel to a doctor's appointment between 8:30 a.m. and 3:30 p.m. ( 8:30 being the first appointment and 3:30 being the last return.) GLSS service area includes Lynn, Lynnfield, Nahant, Saugus, & Swampscott. Drop offs in Salem are also 8:30 a.m. to 3:30 p.m. (GLSS does not pick up residents in Salem or Peabody. GLSS goes to Peabody for drop offs only after 9:30 a.m., no later than 3:30 for returns. Saugus residents pick up only in wheelchair.) For more information or to schedule a ride: 

    GLSS van reservations: 781-477-4237 
    (Reservations are requested two business days in advance.)
  • To anywhere? If you’re any age and have a doctor-certified disability prohibiting you from using public transportation, you’re eligible for affordable door-to-door service 365 days a year, throughout the North Shore and Greater Boston area, thanks to the MBTA’s “THE RIDE.” Go wherever you like: THE RIDE is not restricted to medical appointments.

    844-427-7433 (Voice, toll-free) 
    857-206-6569 (TTY, toll-free)
    (Riders must apply to and be approved by the MBTA and have an active account prior to booking a ride. For more information, visit: www.mbta.com.)

The MBTA uses an electronic fare system. All riders must have adequate funds in their THE RIDE account when making a reservation.

For more information about transportation services or THE RIDE:

  • Call GLSS: 781-599-0110
  • Visit the MBTA on-line at www.mbta.com
  • E-mail the MBTA at THERIDE@mbta.com
  • Call the MBTA at: 617-222-5123
    800-533-6282 (toll free in Massachusetts)
    617-222-5415 (TTY)

A GLSS Driver Helping an Older Woman Down the Stairs