GLSS is overseen by a team of senior managers who report directly to CEO Kathryn C. Burns, MHA.
Valerie Parker Callahan
Director of Planning and Development/Silver Otter Strategies
Senior Legal Counsel
Chief Financial Officer
Director of Operations and Community Outreach
Holly Jarrell-Marcinelli, LICSW
Director of Consumer Services
Director of Community Programs
Director of Human Resources
Welcome to Greater Lynn Senior Services—or “GLSS,” as we are known throughout the region—serving the communities of Lynn, Lynnfield, Nahant, Saugus, Swampscott, and beyond. For more than 45 years, we have provided a multitude of services for a singular purpose: To help people age 60 and older and adults of all ages living with disabilities remain independent, safely and with dignity, in the community settings of their choice.
Choice is an important word in our GLSS vocabulary and something that we value highly. Our approach is to engage consumers in their own decision-making regarding both their needs and preferences and to offer person-centered planning and care, so people can live as they choose. This is a critical component of our shared mission, and one that we take seriously, always with your safety and dignity in mind.
GLSS takes pride in being one of the area’s most trusted, innovative, and experienced human services agencies. Despite dramatic shifts in policy over the past decade or more, I am happy to report that GLSS continues to grow, thrive, and serve the community. We continually assess consumer needs and—if gaps are found—identify creative solutions. Together, we are building healthier, more livable communities for all.
Having long been a leader in providing home- and community-based services, GLSS offers a broad range of programs, including information and referral; home care services; nutrition programs; transportation; housing supports; clinical and protective services; caregiver supports, and much more. Through our management services organization, Silver Otter Strategies (a wholly-owned subsidiary of GLSS), we continue to develop a number of new initiatives promoting consumer engagement and better health and well-being.
Thank you for visiting our website. I hope you find the information you are looking for. If you have questions, staff in our Information and Referral Department are happy to answer them and connect you with the many programs and services we offer to help you or your family member remain independent. Staff are available Monday through Friday, from 8:00 a.m. to 5:00 p.m. All it takes is one phone call to 781-599-0110.
We look forward to serving you.
Kathryn C. Burns, MHA
Chief Executive Officer
Greater Lynn Senior Services
P.S. We are pleased to announce that GLSS recently received its second prestigious 3-Year Accreditation for excellence in case management and care coordination from the National Committee for Quality Assurance (NCQA)!